OUR SERVICE PROMISES
Building a relationship with our customers is of paramount importance to Novatrax. Reliable customer service that can be trusted is a primary component of this relationship, and a guiding principle of the service promises that Novatrax is committed to.
We will be available to our customers and promptly answer customer calls.
Our actions will always reflect our commitment to meeting the needs of our customers.
We will handle each customer call with the highest degree of professionalism, responsiveness, and courtesy.
We will listen effectively, identify customer issues, and respect our customer’s viewpoint.
We will take ownership of our customer’s problems and follow through to ensure that they are resolved in a timely manner.
We recognize that delivering the highest possible level of quality service is the most important aspect of our business.