OUR SERVICE PROMISES

Building a relationship with our customers is of paramount importance to Novatrax. Reliable customer service that can be trusted is a primary component of this relationship, and a guiding principle of the service promises that Novatrax is committed to.

Service Promises:

 

  1. Accessibility
    We will be available to our customers and promptly answer customer calls.
  2. Commitment
    Our actions will always reflect our commitment to meeting the needs of our customers.
  3. Courtesy
    We will handle each customer call with the highest degree of professionalism, responsiveness, and courtesy.
  4. Empathy
    We will listen effectively, identify customer issues, and respect our customer’s viewpoint.
  5. Solutions
    We will take ownership of our customer’s problems and follow through to ensure that they are resolved in a timely manner.
  6. Service
    We recognize that delivering the highest possible level of quality service is the most important aspect of our business.